At Akhdemni, we take your privacy seriously. This policy explains how your data is collected and used when you use the app.

1. Data We Collect

• Full name, email address, phone number, and governorate.
• For craftsmen: personal ID photos for verification purposes only, and approximate geographic location.
• Usage data: requests sent and received, conversations, reviews.
• Notification token to enable push notifications related to your requests.

2. How We Use Your Data

• Operating the platform and connecting users with craftsmen.
• Enabling communication between both parties when a request is accepted.
• Sending notifications related to your request status.
• Improving the user experience and developing the service.
• Verifying craftsman identities for the safety of the community.

3. Data Sharing

• We do not sell your personal data to any third party.
• We share the name and phone number with the other party only when a request is accepted, to enable communication.
• We may share data with the competent legal authorities in the event of a dispute or violation.
• We store your data on secure cloud servers with a trusted technical service provider, used only to operate the app.

4. Protecting Your Data

• We store data on secure cloud servers and transfer it over an encrypted connection.
• ID photos are stored in storage restricted by access permissions.
• Access to sensitive data is restricted to authorized users only.
• Data is encrypted during transfer between your app and our servers.

5. Your Rights as a User

• Request deletion of your account and all your data through the support section in the app.
• When you request account deletion, processing may take from one to 3 business days. We may retain some non-personal records for a specified period for security, fraud prevention, and dispute resolution purposes.
• Correct any inaccurate data through your profile.
• Disable notifications from the app or device settings at any time.
• Contact us to inquire about the data we store.

6. Contact Us

• For any inquiry about the privacy policy, contact us through the support section in the app.
• We are committed to responding to your privacy-related inquiries as soon as possible.

By continuing to use the app, you agree to this privacy policy.